Refund policy

Sealed Product Condition Policy
True Unicorn TCG, LLC takes great care in sourcing, storing, handling, and packaging collectible products; however, we do not warrant or guarantee cosmetic perfection, collector-grade packaging, or the complete absence of minor exterior imperfections on factory-sealed items. By purchasing from our platform, you acknowledge and agree to the terms outlined below.
1. Factory-Sealed Condition Disclaimer
All factory-sealed, new, unopened Trading Card Game (TCG) products are sold strictly as sealed inventory, not as guaranteed, collector-grade exterior packaging. Due to standard manufacturing, distribution, transit, storage, aging, and handling, exterior packaging may possess minor cosmetic variances. These can include, but are not limited to:
  • Scuffs, scratches, dents, or corner and edge wear.
  • Box creases or compression marks.
  • Shrink-wrap stretch marks, tight seals, or small ventilation/shrink-wrap tears that do not expose or permit direct access to the interior product contents.
These cosmetic packaging variances are not considered product defects and do not constitute grounds for a refund, partial refund, store credit, discount, exchange, or replacement.
2. Limitation of Liability for Inside Contents
True Unicorn TCG, LLC explicitly disclaims any warranty regarding the cosmetic condition of exterior packaging. Furthermore, we provide no guarantee regarding the following elements of randomized contents contained within factory-sealed products:
  • Physical card condition or card centering.
  • Print quality, surface lines, or manufacturing errors.
  • Randomized pull rates, market value, or secondary market grading potential.
This condition policy applies exclusively to factory-sealed or new, unopened products. It does not apply to individual trading cards sold through our Singles catalog, which we evaluate and sell according to their specified condition tier.
3. Statutory Consumer Protection Affirmation
Nothing within this policy is intended to limit, modify, or exclude any consumer rights, remedies, or implied warranties that cannot legally be excluded or waived under applicable state or federal law.
4. Order Issues, Cancellations, and Resolutions
  • Damaged or Incorrect Shipments: If your order arrives structurally damaged, incorrect, or affected by a fulfillment error, please contact us immediately at support@trueunicorntcg.com with your order number and clear photographic evidence of the issue. We will review your claim promptly to determine an equitable resolution.
  • Cancellations: We may cancel orders at our discretion before shipment processing. Once we hand a shipment to the carrier, the transaction is finalized, and we cannot cancel the order.
  • Discretionary Resolutions: Return eligibility, refunds, replacements, or alternative resolutions are adjudicated at the sole discretion of True Unicorn TCG, LLC, subject to the item's current condition, shipment status, and verification of the underlying issue.